General conditions of Sale - All’Insegna del Giglio

Contractual conditions

Object and conclusion of the contract

This contract governs the relationship between the customer and All’Insegna del Giglio sas starting from the sending, by the Company, of an email confirming and accepting the order. Until then it will not arise for All’Insegna del Giglio sas no obligation.

Prices and total cost of the supply

All prices shown on the site must include VAT and refer only to the cost of the products. The final price of the supply must be calculated by adding the cost of shipping and other charges depending on the method of payment or the guarantees required, to be calculated based on the choices made by the customer when placing the order.

Availability

All’Insegna del Giglio sas undertakes to publish and keep constantly updated all information relating to the availability of the products for sale, reserving the right to change them at any time and without notice. In the event that an ordered product is not available, or has been incorrectly indicated as such, a specific communication will be sent to the customer by e-mail.

Delivery

All’Insegna del Giglio sas undertakes to deliver the products to the address indicated in the order, respecting as far as possible the average shipping times shown on the site.

All’Insegna del Giglio sas will be able to deliver the requested goods in a single order with multiple shipments, charging the customer only the costs of the first shipment. It will also be able to deliver in a single solution the goods requested by the same customer in different orders, charging the shipping costs in any case not higher than that which would have resulted by making a shipment for each individual order.

Obstacles to dispatch or delivery

If, despite the shipment, the physical delivery of the products becomes impossible for reasons attributable to the customer (e.g. in the event of an incorrect or non-existent address), All’Insegna del Giglio sas will be considered free not to proceed with the supply, re-crediting the price net of the shipping costs incurred. All’Insegna del Giglio sas undertakes to publish any geographical limitations of the service on the site.

Right of withdrawal, returns and replacements

The customer has the right to withdraw from the purchase contract of the Product without having to provide any reasons and without having to incur costs other than those provided for in art. 2.8.5, 2.8.6 and 2.87 below, within the term of fourteen calendar days. The withdrawal period starts ("Withdrawal Period"):
(a) in the case of an order relating to a single Product, from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the Products;
(b) in the case of a Multiple Order with separate deliveries, from the day on which the customer or a third party other than the carrier and designated by the customer acquires physical possession of the last Product;
(c) in the case of an order relating to the delivery of a Product consisting of multiple lots or pieces, from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the last lot or piece.
To exercise the right of withdrawal, the customer must inform All’Insegna del Giglio sas, before the Withdrawal Period expires of your decision to withdraw.
To this end, the customer can send a message to the following e-mail box: orders@insegnadelgiglio.it
The customer has exercised his right of withdrawal within the Withdrawal Period, if the communication relating to the exercise of the right of withdrawal is sent by the consumer before the expiry of the Withdrawal Period. In the event that the customer makes use of the Declaration of Withdrawal, the consumer is invited to indicate in the Declaration of Withdrawal the order number, the Product (s) for which he / she intends to exercise the right of withdrawal and the his address. Since the burden of proof relating to the exercise of the right of withdrawal before the expiry of the Withdrawal Period lies with the customer, it is in the customer's interest to use a durable medium when communicating to All’Insegna del Giglio s.a.s. your withdrawal.
The customer must arrange to return the Products to All’Insegna del Giglio s.a.s., using a carrier of its choice and at its own expense, without undue delay and in any case within the term of 14 calendar days from the date on which it communicated to All’Insegna del Giglio s.a.s. your decision to withdraw. The deadline is met if the customer sends back the Products before the expiry of the fourteen day period. The Product, properly produced and packed, must be sent to the following address: All’Insegna del Giglio s.a.s., via del Termine 36, 50019 Sesto Fiorentino (FI). The direct costs of returning the Products a All’Insegna del Giglio s.a.s. are the responsibility of the customer. Return of the Product a All’Insegna del Giglio s.a.s. takes place under the responsibility and at the expense of the customer.
If the customer withdraws from the contract, All’Insegna del Giglio s.a.s. will reimburse the Total Amount Due paid by the customer for the Product, including delivery costs, without undue delay and in any case no later than 14 calendar days from the day on which All’Insegna del Giglio s.a.s. was informed of the customer's decision to withdraw from the contract. The refund will be made using the same payment method used by the customer for the initial transaction (In case of payment by cash on delivery, the refund amount will be made by bank transfer or check and, in the first case, the value date will be 7 working days from receipt of bank details by), unless the customer has expressly agreed otherwise; in any case, the customer will not have to incur any costs as a consequence of this reimbursement. The refund may be suspended until receipt of the Products or until the customer demonstrates that he has returned the Products, whichever is earlier.
The customer is solely responsible for the decrease in the value of the goods resulting from the manipulation of the Product other than that necessary to establish the nature, characteristics and functioning of the Product. The Product must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all its parts, fully functional, accompanied by all accessories and leaflets, with labels where present, still attached to the Product and intact and not tampered with, as well as perfectly suitable for its intended use and free from signs of wear or dirt. Furthermore, the withdrawal applies to the Product in its entirety. It cannot therefore be exercised in relation to parts and / or accessories of the Product.
In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, it will not result in the termination of the contract and, consequently, will not give the right to any refund. All’Insegna del Giglio s.a.s. will notify the customer within 5 working days of receipt of the Product, rejecting the request for withdrawal. The Product will remain with All’Insegna del Giglio s.a.s. available to the customer for collection which must take place at the expense and under the responsibility of the customer.
In the event that the Product for which the withdrawal has been exercised has suffered a decrease in value resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the Product, the refund amount will be reduced. of an amount equal to this decrease in value. The circumstance and the consequent decreased repayment amount All’Insegna del Giglio s.a.s. will notify the customer within 5 working days of receipt of the Product, providing the same, in the event that the refund has already been paid, the bank details for the payment of the amount due by the customer due to the decrease in value of the Product.
The right of withdrawal is excluded in the case of the supply of sealed audio or video recordings (for example a DVD or a music CD) or of sealed computer software that have been opened after delivery. The supply of audio or video recordings from which the SIAE stamp has been removed is considered open.
In the event that, in the event of one of the legal hypotheses, the right of withdrawal does not apply, this exclusion will be specifically and expressly communicated in the Product Sheet and, in any case, during the purchase process, before the customer proceeds with the transmission of the order.

Form of communications

All communications relating to the execution of this contract, unless otherwise specified, can be made by e-mail. About that All’Insegna del Giglio s.a.s. can be reached at ordini@insegnadelgiglio.it, while the customer will receive emails at the address stated during registration, undertaking to keep it constantly updated through the appropriate "personal data update" procedure on the site.

Guarantees

All’Insegna del Giglio s.a.s. does not give any guarantee and does not assume any other responsibilities and obligations other than those expressly provided for in this contract.

Modification of the contractual conditions

All information relating to the description and price of the goods on the site do not constitute contractual offers but simple invitations to offer. All’Insegna del Giglio s.a.s. may modify such information, including those relating to price and availability, without notice, and will be free to withdraw from contracts already signed when the presence of errors on the site or on the order is evident.

Online conciliation, applicable law and competent court

To resolve all disputes that may arise in relation to this contract, All’Insegna del Giglio s.a.s. declares to adhere to the online conciliation procedures of the Florence Chamber of Commerce (fi.camcom.gov.it) and the European Union (Online Dispute Resolution).
If the above conciliatory procedure cannot be activated due to lack of conditions or by choice of the customer, the disputes must be brought to the attention of the Court of Florence (without prejudice to the application, where the conditions exist, of the rules for the protection of consumers) and will be resolved according to Italian law.